Prelims cum Mains Security Issues

Track your police complaint’s status in real time on Delhi Police website

The News

  • Delhi Police has launched a new version of Crime and Criminal Tracking Network System (CCTNS) in order to make the procedure of filing complaints simpler, transparent and citizen-friendly.


Key Features of CCTNS 4.5

  • Delhi Police has upgraded the Crime and Criminal Tracking Network System (CCTNS) from version 3.0 to version 4.5.
  • Under the new system the complainant will be given a number, once he/she lodges a complaint, which can be used to track the status of the complaint.
  • The new system will have a citizen’s portal displaying details of people arrested in all police stations in the past 24 hours.
  • All documents relating to crime, criminals and investigation including FIRs are stamped in real-time.
  • The system will be integrated with courts, jails, prosecution and forensic science laboratory (FSL) for sharing information.
  • It will be integrated with PCR number 100 to directly transmit calls to the police stations concerned.
  • CCTNS will also be integrated with other systems like motor vehicle theft, criminal dossier, automatic finger and palm print identification system, crime and criminal information system, ZIPNET and personal information system.
  • The system will enable exchange of information in real-time to reduce the time lag in case of an interstate operation.



  • As the system involves keying in the data in real-time, it leaves no scope for fudging the timings of receiving a complaint.
  • The real-time stamp would bring in transparency in working of police.
  • The integration of judiciary, police and prisons will facilitate expeditious and informed investigations.
  • It can be monitored by senior officers, judges and jail officials simultaneously.
  • Since it is integrated with PCR number 100 it will reduce reaction time of police acting in the case.
  • Being transparent and citizen-friendly it will improve the reliability and quality of police functioning.



CCTNS: A backgrounder

  • CCTNS, a project under the National e-Governance Plan, aims to create a national database of crimes and criminals.
  • It involves creation of a nationwide networking infrastructure for evolution of IT-enabled-state-of-the-art tracking system around ‘Investigation of crime and detection of criminals’.
  • CCTNS is being implemented in accordance with the principle of centralized planning and de-centralized implementation.
  • Ministry of Home Affairs and NCRB play a key role in planning, providing the Core Application Software.
  • The states are responsible for implementation through a customized, enhanced systems deployed in the States as per the local requirement.
  • The central feature of CCTNS implementation at the State level is the bundling of services concept.
  • According to this, each States selects one System Integrator (SI) who would be the single point of contact for the State which is connected with other states to form a national level database.


Importance of CCTNS

  • The CCTNS will facilitate pan-India search on complete national crime and criminal database accessible to the investigating officers throughout the country.
  • CCTNS project will interconnect about 15,000 police stations across the country.
  • It will digitize data related to FIR registration, investigation and chargesheets in all police stations leading to the development of a national database of crimes and criminals.
  • CCTNS will include a number of citizen-friendly services:
    • Police verification for various purposes like issuance of passport
    • Reporting a crime and online tracking of the case progress
    • Online reporting of grievances against police officials
    • Accessing victim compensation fund and legal services



  • As on June 2018, in about 94% of police stations across the country both hardware and software have been deployed.
  • In 90% of the police stations legacy system data migration has been done.

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